Janitorial Services Quality Assurance Program

 

You certainly never get a second chance at a first impression.  Developed from pool of over 100 years of combined industry experience, Performance Services’ Quality Assurance program is an elemental yet comprehensive approach to delivering top notch service to each and every customer.  Focusing its resources on the components most vital to quality allows Performance to provide unsurpassed service at a very economical rate.  Following is a summary of those components…

  • Diligent screening & background checks of all employees
  • Thorough Operational Training Program for employees
  • Effective Environmental Health & Safety Training program
  • A documented “Working Program” created for each Account
  • A service quality benchmark is established to track success
  • Comprehensive periodic task charts
  • Internal Work Order System for key task automation
  • Daily call in communication maintained for all locations
  • Regular Inspections 
  • Ongoing customer feedback
  • Proper Supervisor to Employee Ratios
  • Ongoing & Corrective Training
  • Best Technology Methods
  • Cost Savings Program Evaluations
  • Proactively monitor performance & success

Support Services Division

The Performance Environmental "SUPPORT SERVICES DIVISION" ensures smooth operations through the day to day fluctuations that occur in the course of providing our customers with the dependability they have come to rely on.  This division is ON CALL 24/7 to handle:

  • Training new employees
  • Covering for absences, vacations, etc.
  • Responding to emergency service requests
  • Specialized services such as carpet and hard floor care